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Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. All orders are shipped in the order they are received. Most orders ship within 24-48 hours excluding weekends and holidays. Your ship time will vary depending on complexity of the order placed. If you need a rush delivery, (i.e. guaranteed next day or Saturday delivery) please call us at 855-230-2028 to place your order with an Account Executive. USPS Priority Mail Flat Rate Postage 2-3 Days. UPS Ground Arrives 1- 10 days once shipped UPS 3 Day Air Arrives in 3 business days once shipped. UPS 2nd Day Air Arrives in 2 business days once shipped. UPS Next Day Air Arrives next business day once shipped. Note: UPS does not delivery on Saturday (unless requested) or Sunday. For example, if we ship on Friday, then Next business day is the following Monday. Neither Sparkle Haven nor our shipping carriers guarantee delivery times. Sparkle Haven reserves the right to hold any order for suspected fraud. Affected customers will be notified by Sparkle Haven Customer Service. |
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Please note: Orders received by 12:00 Noon (Pacific Time) Monday-Friday will generally ship the same day.